Return & Refund Policy

Return & Refund Policy – Surplus Tool & Canopy

Customer First Promise

At Surplus Tool & Canopy, we value your trust.
If your order arrives damaged, defective, or doesn’t meet your expectations, we make the return or refund process fast, fair, and hassle-free.

Our goal is to ensure complete customer satisfaction with every purchase.

Return Eligibility & Timeframe

You may request a return or exchange within 30 days of delivery.

To be eligible, items must be:

  • Unused and in original packaging
  • In the same condition as received (no damage, stains, or alterations)
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items:

  • Final Sale items
  • Customized or special-order products (unless defective)

How to Start a Return

To initiate a return:

Our support team will respond within 1–2 business days with return instructions and approval (if eligible).

Return Shipping

  • Damaged or defective items: We cover 100% of return shipping costs
  • Change of mind: Customer may be responsible for return shipping

A return tracking number will be provided where applicable.

Refunds

Once your returned item is received and inspected:

  • Refunds are issued within 5–7 business days
  • Refunds are sent to the original payment method
  • You will receive a confirmation email once processed

Note: Your bank or payment provider may take an additional 3–5 business days to reflect the refund.

Exchanges

We offer exchanges under the following conditions:

  • Exchange for a product of equal or lesser value
  • Replacement item is shipped after return inspection approval

Order Cancellations

  • Orders can be canceled within 24 hours of purchase (before shipping)
  • After dispatch, orders must follow the return process

Product Condition Requirements

To qualify for a return:

  • Items must be unused and in original condition
  • All accessories, manuals, and packaging must be included

Items returned in non-resellable condition may be rejected or partially refunded.

Damaged, Defective, or Missing Items

If your order arrives damaged or incomplete:

We will arrange a replacement, repair, or full refund as quickly as possible.

No Restocking Fees

Surplus Tool & Canopy does not charge any restocking fees.
We maintain a transparent and customer-friendly return policy.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your payment provider
  3. If still unresolved, contact us directly

Policy Abuse & Fraud Protection

To ensure fair use:
We reserve the right to decline returns or refunds in cases of:

  • Excessive or repeated return requests
  • Used or damaged products not caused by us
  • Suspicious or fraudulent activity

Contact Information

Business Name: Surplus Tool & Canopy
Address: 2516 W Main St, Leesburg, Florida 34748, United States
Email: support@surplustoolcanopy.com
Phone: +1 (850) 213-9311

Live Chat: Available during business hours

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

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