Payment Policy – Surplus Tool & Canopy
This Payment Policy (“Terms”) outlines the billing and payment practices that apply to all purchases made through our website.
By placing an order, you agree to these Terms and authorize Surplus Tool & Canopy to process your payment using the provided details.
Accepted Payment Methods
Surplus Tool & Canopy accepts the following secure payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Apple Pay
- Google Pay
All payment options are subject to availability at checkout.
Secure Payment Processing
All transactions are processed through trusted, encrypted, and PCI-DSS compliant payment gateways.
For your security:
- We do not store or access your credit/debit card details
- All sensitive information is handled directly by certified payment providers
Pricing, Currency & Taxes
- All prices are listed in U.S. Dollars (USD)
- Prices may change at any time without prior notice
- Applicable taxes (if any) are calculated at checkout
Discounts & Promotions:
- Coupon codes must be applied at checkout
- Discounts cannot be added after payment is completed
Order Confirmation
After successful payment:
- You will receive an order confirmation email with purchase details
- If there is any issue with your payment, our support team will contact you promptly
Billing Information
You agree to provide accurate and complete billing details.
By placing an order, you authorize us to charge:
- Product cost
- Applicable taxes
- Shipping fees (if applicable)
Incorrect billing details may result in order delays or cancellation.
Refunds and Returns
All refunds are processed according to our Return & Refund Policy.
- Approved refunds are issued within 5–7 business days
- Refunds are sent to the original payment method
Note:
Banks or payment providers may take an additional 3–5 business days to reflect the refund.
Payment Authorization & Verification (Added for security)
To prevent fraud, we may:
- Perform payment verification checks
- Request additional identification if needed
Orders flagged for security review may be delayed or canceled.
Payment Disputes & Chargebacks
If you notice any billing issue or unauthorized charge:
- Contact us immediately at support@surplustoolcanopy.com
We aim to resolve all disputes quickly and fairly.
Important:
- Filing a chargeback without contacting us first may delay resolution
- Fraudulent claims or abuse may result in order restrictions or account suspension
Failed or Declined Payments (Added missing section)
If your payment is declined:
- Verify your billing details
- Contact your bank or payment provider
- Try an alternative payment method
Orders will not be processed until payment is successfully completed.
Changes to This Payment Policy
Surplus Tool & Canopy reserves the right to update or modify this policy at any time.
Updates will be posted on our website, and continued use of our services means you accept the revised Terms.
Contact Information
Business Name: Surplus Tool & Canopy
Address: 2516 W Main St, Leesburg, Florida 34748, United States
Email: support@surplustoolcanopy.com
Phone: +1 (850) 213-9311
Live Chat: Available during business hours
Business Hours
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed