Privacy Policy – Surplus Tool & Canopy
Last updated: April 18, 2026
Surplus Tool & Canopy operates this website and online store, including all related content, features, tools, products, and services (the “Services”), to provide you with a secure and reliable shopping experience.
Our store is powered by WordPress and WooCommerce, which enables us to offer and manage our products and services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or communicate with us.
By using our Services, you agree to the terms of this Privacy Policy.
Personal Information We Collect
We may collect the following types of personal information:
Contact Information
- Name, billing address, shipping address
- Email address and phone number
Payment Information
- Payment method details (processed securely via third-party gateways)
- Transaction and order details
Account Information
- Username, password, preferences
Order & Transaction Data
- Purchase history, cart items, returns, and exchanges
Communication Data
- Messages sent to our support team
Technical & Device Information
- IP address, browser type, device type
- Cookies and usage behavior
How We Collect Information
We collect information in the following ways:
- Directly from you (orders, forms, account registration)
- Automatically (cookies, analytics, browsing activity)
- From service providers (payment processors, shipping partners)
How We Use Your Information
We use your information to:
- Process orders, payments, and shipping
- Provide customer support
- Improve website performance and user experience
- Send order updates and service-related messages
- Prevent fraud and enhance security
- Comply with legal obligations
Marketing & Communications
We may send promotional emails or offers.
- You can unsubscribe at any time via the link in emails
- Transactional emails (orders, updates) will still be sent
Sharing Your Information
We may share your information with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers (e.g., USPS, FedEx, UPS)
- Hosting & WooCommerce-related services
- Analytics providers (e.g., Google Analytics)
We do not sell your personal information.
Cookies & Tracking Technologies (Added for WooCommerce compliance)
We use cookies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and performance
You can disable cookies through your browser settings.
Data Security
We use industry-standard security measures to protect your data.
However, no method of transmission is 100% secure.
We recommend not sharing sensitive information through unsecured channels.
Data Retention
We retain your personal data only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Object to processing
- Request data portability
To exercise these rights, contact us using the details below.
Children’s Privacy
Our website is not intended for individuals under 18.
We do not knowingly collect personal data from children.
Third-Party Links
Our website may include links to third-party websites.
We are not responsible for their privacy practices.
Please review their policies before providing personal information.
International Data Transfers (Added for compliance)
Your information may be processed in countries outside your location, including the United States.
We ensure appropriate safeguards are in place as required by law.
Policy Updates
We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last updated” date.
Contact Information
Business Name: Surplus Tool & Canopy
Address: 2516 W Main St, Leesburg, Florida 34748, United States
Email: support@surplustoolcanopy.com
Phone: +1 (850) 213-9311
Live Chat: Available during business hours
Business Hours
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed